Frequently Asked Questions
Everything you need to know about our products, shipping, and warranty.
What is the warranty period for simplehuman products?
We use the best materials and solid engineering so our products will last in tough environments like your home for years. We offer warranties ranging from 1 to 10 years depending on the product category.
How do I find the right liner for my trash can?
Each of our cans has a specific letter code (A-Z) located on the inside of the lid or on the liner pocket. Simply match this letter to the corresponding letter on our custom fit liner packs for a perfect, no-slip fit.
What is your return policy?
If you are not completely satisfied with your purchase, you can return your item within 45 days of delivery for a full refund. Items must be in their original packaging and in new condition.
Do you offer free shipping?
Yes, we offer free ground shipping on all orders over $49 within the contiguous United States. Member orders typically ship even faster with exclusive delivery benefits.
How do I clean and maintain my stainless steel products?
Our stainless steel features an invisible fingerprint-proof coating infused with Agion®️ antimicrobial agent. To clean, simply use a soft cloth and warm water; avoid harsh chemicals or abrasive cleaners that could damage the coating.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Klarna for interest-free installments.